RhysA00

I have access to my personal tax account, and I have the gateway ID for my SA account. However, I don’t remember the password, I don’t have access to the phone number I had registered either. Problem is, when I ring the online account team, they ask me questions about a refund which isn’t showing in my bank statements. I’ve tried to make a new account to do a tax return as that one is from years ago. I was able to verify my identity using the ID Check Gov app which was great. However, I can make a new account because one exists in my name already! What should I do? Will I ever be able to submit an online tax return?