CazCan62

I finally got an answer yesterday after calling yet again. Apparently my account was suspended after I reported a Phishing attack I had received via mail. I had suspected this and even offered it as a possible reason but they fobbed me off. Now it's been confirmed so maybe this is the reason others are experiencing this problem. I have no idea why they didn't advise me they had suspended the account. It would have saved me a Lot of phone calls! Sad to say tho I STILL can't access my account while they PROCESS the problem. My account is still live tho so I cannot even create another. Just a waiting game now while they investigate and set up a new account for me. In true HMRC style I've been told they cannot say when that would be!

Hi I have claimed mortgage interest relief for a property I let. My statement says it has been capped at a figure that relates to my tax liability. I thought it was the amount being claimed that was capped but my statement shows it's the original finance cost that has been capped. To clarify my tax liability is £750 and I'm claiming tax relief for finance costs of £1800, but that has been reduced to £750 and my tax relief is therefore 20% of £750 not 20% of £1800 as I was expecting. Can you explain please?

Why am I being taxed on my charitable donations? This has been happening for several years now but I thought charitable donations were exempt from tax. My husband doesn't pay tax on his donations. He is working, I'm retired!

Yep! Same happening to me. Tech support has been dealing with this for several weeks now and I still can't log in. Initially even they could not access my account, but as of yesterday they can. However I am still getting the same error message. SO frustrating because without access I need to keep telephoning and that takes ages, today for example was more than an hour!