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  • RE: Problems logging in

    I finally got an answer yesterday after calling yet again. Apparently my account was suspended after I reported a Phishing attack I had received via mail. I had suspected this and even offered it as a possible reason but they fobbed me off. Now it's been confirmed so maybe this is the reason others are experiencing this problem. I have no idea why they didn't advise me they had suspended the account. It would have saved me a Lot of phone calls! Sad to say tho I STILL can't access my account while they PROCESS the problem. My account is still live tho so I cannot even create another. Just a waiting game now while they investigate and set up a new account for me. In true HMRC style I've been told they cannot say when that would be!
  • Mortgage Interest relief capped

    Hi I have claimed mortgage interest relief for a property I let. My statement says it has been capped at a figure that relates to my tax liability. I thought it was the amount being claimed that was capped but my statement shows it's the original finance cost that has been capped. To clarify my tax liability is £750 and I'm claiming tax relief for finance costs of £1800, but that has been reduced to £750 and my tax relief is therefore 20% of £750 not 20% of £1800 as I was expecting. Can you explain please?
  • Tax on Charitable donations

    Why am I being taxed on my charitable donations? This has been happening for several years now but I thought charitable donations were exempt from tax. My husband doesn't pay tax on his donations. He is working, I'm retired!
  • RE: Problems logging in

    Yep! Same happening to me. Tech support has been dealing with this for several weeks now and I still can't log in. Initially even they could not access my account, but as of yesterday they can. However I am still getting the same error message. SO frustrating because without access I need to keep telephoning and that takes ages, today for example was more than an hour!