Joseph Ridout

Hi Firstly thanks for the great work the HMRC admins do here, it's a fantastic and comparatively quick service. Here is my issue: I helped my wife fill in a CF83, and we were informed that we could backpack 2020-2021, 2021-2022 ahx 2022-2023. She made three payments corresponding exactly to the amounts communicated in the letter for each of the three years. (The payments were made in GBP) Then these payments have been missassigned by the agent, with 2020-2021 only showing as full, 2021-2022 showing as partially full and 2022-2023 showing as totally empty. As soon as this happened we rang up and the lady who answered the phone acknowledged that she could see that a mistake had been made, but said she cannot fix it, and can only leave a note on the system. In the meantime my wife received a letter detailing the payment that needs to be made for 2023-2024. She made the payment. Now 2021-2022 shows as full, whilst 2022-2023 shows still as empty. Basically an error on top of an error. It's clear that the note has been ignored, and I need to speak to the person actually responsible for assigning the payment. I want to make further payments covering the time was at university (needs to be done before the 2025 deadline), but it would make sense to clear up these more recent payments first (she can't seem to use the new pay online functionality for some reason even though I did this successfully for my account). Can you advise what I should do?

Hi I moved from the UK (to Switzerland) in February 2020. I have already filled a CF83, received confirmation I am eligible and paid Class 2 NICs for 2020-2021, 2021-2022 and 2022-2023. These years are already showing as full. I have 7 unfilled years from 2007-2008 to 2013-2014 inclusive. During these years I was at university in the UK (did a PhD hence 7 years). I understand I can fill these years at the Class 3 rate. I have no plans to move back to the UK, so would like to fill all of these. I already tried to pay one of these years, using the format QQ123456AICJONESA. Should I have used an 18-digit reference number as I was resident in the UK during these years? Do I need to ring up to assign this payment? Should I get an 18-digit reference number to fill the remaining 6 years? Or just use my reference in the format QQ123456AICJONESA?

Hi I filled in CF83 for paying class 2 NICs overseas last year and already received a response indicating my application had been successful and that I could backpay class 2 NICs for 2020/2021 and 2021/2022. I have now been sent a letter indicating that I can make a payment for 2022/2023, but there is no indication about how to backpay for 2020/2021 and 2021/2022. What should I do?