Colin Sneath

When I log into my Personal Tax Gateway account the screen clearly says I am owed a tax refund. But it then says I CANT claim it online. I follow the help links to find out how I CAN claim it and just get stuck in a loop driven by the online assistant who directs back to the link I used to get to the online assistant in the first place. There's no doubt I'm owed the refund, that is clear on the screen. But I have no way of getting it. Tried calling but I don't get passed the recorded prompts that eventually tell me to check the advice online. And round we go again. So the simple question is - if my refund is confirmed but I cant claim it online, how do I claim it? Surely that's an answer that should appear at the top of any FAQ list?