J Mic124

I am in the same situation and I submited my tax refund in January. My tax refund is still sitting in pending since January!!! I've called at least 3 times and have performed additional security checks over the phone such as the exact date I submitted my return and what the amount of my last payment I had to make to HMRC. Each time they put me on hold and can't give me an adequete answer as to why it's still in pending, why additional checks need to be made (even though I went through additional security q's on the phone and my details including bank haven't changed!) and they can't tell me when I expect it to be paid. All they tell me that is that they've put a referral onto my account. The previous call I was told a lie that it would be paid into my account in August. I've asked to speak to a manager and told there are none available. This is unacceptable. We are in a cost of living crisis and I'm still unemployed. It's completely unfair that HMRC are withholding my money that's owed to me for 8 months now! If I'm unable to receveie a satisfactory response my next course of action is to contact the ombudsman and/or the media.