Gwen Theobald

Why would you reply telling me to call the same number I have been calling. I already said in my previous post that I have repeatedly been promised a manager will call me back but they never do! I have been told it’s been escalated to an International Case Worker but that’s meaningless too. Admittedly being on the West Coast of Canada is a difficult time zone gap but I’ve stated I will accept a call regardless of time as this is just dragging on too long. When I call there is NEVER a manager available that day. Please offer a better solution. Contact me via the HMRC app it has security to allow secure messages. There are so many ways this service could be improved.

Hi, I was told weeks ago that my case would be escalated to the INTERNATIONAL CASEWORKER DEPARTMENT. I was also told I would be contacted in 2 working days but as always that never happens. I completed the CF83 then paid the assessed shortfall requested on 11 April 2024. Finally got acknowledgment that money was received in Sept 2024 after first being told they had no trace of any payment. The money is still not allocated to my NI record. I’ve been told it will be escalated to an International Caseworker on more than one occasion. NOTHING HAPPENS. Why is this so difficult? Why is there progress or way to contact the international caseworker department? Please don’t tell me to call +44 191 203 7010 as they tell me someone will contact me and it never happens.

How do I escalate issues? After completing CF83, getting assessed for how much to pay, sending money from Canada which was deposited into the supplied HMRC bank account in April 2024 my account still shows as unpaid. Multiple calls asking how long it takes to allocate money to my NI record and each time I’m told call back in 8 to 10 weeks. I’ve paid over a thousand pounds and get no acknowledgment of payment. Please help with how I can escalate to get this resolved.