David3142 Pye

Hi Mariano, just followed this link and filled in required details. Best wishes in your needs... https://www.gov.uk/complain-about-hmrc

After making a formal complaint to HMRC I am pleased to say my issue has been resolved satisfactorily and in a reasonable time frame, thank you.

After making a formal complaint to HMRC I am pleased to say this issue has been resolved satisfactorily and in a reasonable time frame, thank you.

Thanks for update. It is a shame a government department on behalf the government cannot provide a reasonable service to the citizens they are supposed to support and care for. A wait time of over a year is very disappointing when it concerns your future planning and I hope the government are looking into why this has allowed to happen. I would hope you make every effort to make it clear to people that hen they sends forms for an investigation to take place on the NI contributions you remove the 8 week turnaround claim on the forms and be open and honest that it will be over a year before you actually will get a response from HMRC which will resolve the query asked. This is concerning a matter that is over two years in the making and thus again it is very frustrating that a government body cannot work more efficiently, particularly in a digital world where money transfers can happen in milliseconds and communications can equally be as quick. I will have to follow up this query with a complaint as I think roughly two years to get things right is long enough and to wait up to another year before I get a response to my previous enquiries and submission of forms you asked for is frankly ridiculous.

Hi, I was working self employed from 2018 - 2024 and paying Class 2 NIC's voluntarily to keep up my NI record towards my state pension. For some reason my NI record in my online records was showing Year not full for 2023-24 so I made a query about a two years ago as to why. Reason given by customer advisor was it takes time for self assessment team to pass the Class 2 NIC money onto the relevant department (not sure why as it all electronic funds that can be passed in milliseconds?). Anyway roll on a year to May 2024 and for some reason my 2023-24 record changed to "Full Year" but my 2022-23 which was showing "Full Year" changed to "Year not full". So I asked for a print out of my NI records which HMRC sent out on 24 July 2024. After another query I was sent another print out for which I filled in Parts A, B and C with supporting evidence to show my voluntary NIC payments had been made through my self assessment payments for both 2022-23 and 2023-24. This was sent registered post which someone signed for a BX91AN on 3rd November 2024. I still haven't heard back from the investigations team as to why my records are not accurate and trying to phone is not working as I just keep getting put on hold and then being cut off after listening to the "we are trying to put you through to an advisor message" for over an hour each time. The online BOT says you have to ring, you ring and nobody answers. Really would appreciate someone from HMRC advising me on how to go forward on this as sending in evidence and hearing nothing back after four months and then not being able to talk to someone where do I go next?? Please make this a formal complaint too.

Having same issue. Contributions made in 2023 and my records still showing "year not Full". Sent in the required forms in November 2024 with evidence of payments of Class 2 NIC's and still not heard anything?? Trying to call as the government BOT says it cannot deal with enquiry online you need to call. Did that and after waiting for 1 hour 14 minutes the hold system just cut me off. Really getting frustrated by the inability of a government body not dealing with an issue that is nearly two years down the line?? Why, as others have said, can you not have a system where you leave your number and you will ring back when an advisor is available? or better still why do you not have an email system that guarantees a response within 48 hours? A very frustrating system in place...