comoptrol

Thanks for this - the payment has not been allocated. No further progress online however as the only message I get from the webchat is... Our advisers are not available to discuss your query at the moment. This is wasting so much of my time, trying to get through to HMRC, and as you can see I am trying. I have written to HMRC but past experience tells me that this will take months to get any response. In the meantime I have received a letter telling me where to get debt advice and threatening to pass me to a debt collection agency. Quite harsh when I paid in full 3 months ago and HMRC system wrongly allocated my payment!

OK, have tried webchat but I cannot get past the first question as I cannot parse my question in such a way that your system recognises it. I tried words 'allocation of payment' and 'payment not showing on my account' but they do not work. Any suggestions?

OK will try webchat. Have had notification this morning that I am also being charged penalties for late payment of tax, so that is an additional worry for me.

Thanks Admin 25. That's good news. Unfortunately the payment has not been allocated 'this week' as promised so I just have call in again, wait on the line for 45-60 minutes, explain it all again to some anonymous person, hold the line while they contact somebody else, get a vague commitment that it will be sorted out, be told to check my account in a few days etc etc. I paid the tax due on time, had email confirmation and money left my bank - that was three months ago. Can Admin 25 help me to correct the allocation of the payment? If not, who can?

Yes I have the same problem - I paid the tax due on time, had email confirmation and money left my bank. Did this using the Gov portal and the standard HMRC payment programme. But that payment programme did not send it to using my UTR and it does not show on my online account as paid. I called like you a number of times, waited the usual hour to get connected to someone and was promised a call back from the payment team but never got any call. Now I am incurring interest payments on the 'overdue' amount. After another 45 minute wait on a call I have been promised that the wrongly allocated payment (not my mistake!) will be moved to the correct account 'this week' but I have to keep logging in to check - and if it does not appear I expect I will have to phone in again. To get back the interest charged or to have it removed, I now have to appeal the charge. Why cannot it be automatically erased as this was not my fault or error?