B Kaps

UPDATE: I am the original poster of this thread. Since posting this 4 months ago, I have contacted HMRC twice and still have had no resolution. I contacted them in August (as I was told to) and was told that my security checks have been completed, and that HMRC will send me a letter via post. I was told to wait for up to three weeks before contacting. Unsurprisingly, no letter ever arrived. I contacted them again today (September) and am now being told the security checks are still in place, and that another referral has been submitted with the 'specialist team' that is performing this. I am being told to wait up to 6 weeks and call back in November. @Admin - What can I actually do apart from waiting for months and repetitive calling to just hear the same thing over and over again? During this entire year long process time, HMRC has not made one effort to contact me in any way, ask for any information, or actually explain what it is they are doing. The timeframes of waiting for 6-8 weeks over and over again, without any substance of an update is tiring.

I submitted my Self assessment tax return in October 2023. There has been a 'bank repayment pending' for my refund since December but it still has not been paid. I have called HMRC over 3 times and every time a new date/time as 'the case is with the security team'. Each time I have called, the expected date is 5-6 weeks away. I wait until the date passes, call back to only hear the same situation again with a revised date. The last date this was expected to be resolved was in May 2024, I called HMRC only to be told the same thing and a new date in August 2024? By that time it has been almost 10 months since my Self assessment submission, and over 7 months with the amount sitting as 'repayment pending'. The HMRC team are unable to advise or do anything but send a referral (which was done the previous times I have called). What can I do here as this seems to be a repeating pattern, with months of waiting time only to be told the same thing again?