julie.midgley Midgley
Joined: 12/9/2024
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RE: Return for repair to the EU
My son is 18 and is on a working visa in Australia, having left 2 months ago.
The iphone he bought second hand in the UK has suddenly stopped working. His warranty is only valid in the UK and so he has returned it for me (mum) to repair and then return.
Alas it is now with Customs Border force and they want me to complete a customs declaration form.
I have rung the customs advice line and they suggested I complete the form but filling it does not allow me to explain the situation and as a result it says I have to pay tax on it.
This does not seem right given that we simply want to repair it and return back to Australia.
Can anyone in the business advise how I best manage this process please.
Any advice gratefully received.