Hi Sarah,
Please clear cache and cookie.
Edge
Select the Three horizontal dots (describes as ""Settings and more"") from the right-hand top corner.
Select ""Settings"" from the list that appears.
Select ""Privacy & security"" from the right of the menu that appears.
Locate the ""Clear browsing data"" section.
Select the ""Choose what to clear"" button.
Ensure there is a tick in the ""Browsing history"" cookies and saved website data, Cached data and files and the Tabs I've set aside or recently closed checkboxes.
Select ""Clear""
Click the Chrome menu on the browser toolbar (3 small dots in top right-hand corner of screen).
Select More Tools > Clear browsing data.
Choose a time range at the top. To delete everything select All time.
Select Clear data.
If this persists please call the
Technical support with HMRC online services
Thank you.