UTR Number Changed without my knowing

Ive been self employed for nearly 20 years with same UTR and no problem doing my accounts every year and then this week i get a letter to state i havent completed 2021s online accounts. I have completed and I have them printed and saved, The letter today says I am using an old UTR number and states my UTR and some other UTR number I have never heard of before? I am baffled as I have paid my taxes etc for this year and every year with my same UTR and have never heard of this other one? Is this a scam of some sort??

Hi,

You will need to contact HMRC to check why there are 2 UTR's set up for you. You can contact our Self Assessment team below.

Self Assessment: general enquiries

Thank you.

I cant get through on the telephones so I sent a letter and printed off my last 4 years tax returns. I have now recieved tax calculations back but again with this unknown utr number. I am so stressed out by this and I cant get through to anyone to speak to, I waited 1 hour 35 minutes just to be hung up on and that was after endlessly trying to get past the automated system. Why is it so hard to do this?? All my statements have now been removed from the only way I know how to get into my online tax system this is just horendous

Hi Ann. I'm sorry you have had difficulty getting through to our team. I should mention, in case this is part of the confusion, that if you are registered for self-assessment as an individual, if you also have a limited company, your UTR will not be the same for your limited company as it is a separate taxable entity. Unfortunately I am unable to directly assist you further on this forum so you will need to contact our team. If you are trying to contact us about a limited company, please ensure you are calling the Corporation Tax team directly on 0300 200 3410 and we will be able to look into this for you as soon as someone is available. Otherwise, if you are contacting us about self-assessment as an individual, the link supplied in our previous reply will enable you to contact self-assessment. Thank you .