Returning to Amazon, Held in customs for 13 days

I’m returning an item to Amazon warehouse using my own label, it arrived in UK is held in customs since 20 May, first message says commercial invoice is missing, though no one contacted me It was attached but don’t know what happened I contacted Aramex and re sent it twice, still nothing, I chatted with the customs and they said to email general inquiries, emailed and attached it yet still no change Contacted Amazon but they are refusing to do anything until the items reached their warehouse by 4 June Anything else I can do? Somewhere to send the invoice? Or specific department to email pr contact? Thanks

Hi This is most likely a commercial enquiry between you and your carrier . All communication with customs will be through the carrier. Unless specifically requested HMRC do not require sight of a commercial invoice to clear the goods. If you are making a return to Amazon are you certain you followed the correct procedure as they instructed. It may be that Amazon are refusing the shipment if their procedures are not followed.

I still have no clue of what’s going or what’s going to happen honestly I initially spoke to Amazon to initiate the return and they did but said they can’t do prepaid label, they sent me 3 documents to print & attach and said I can go ahead and ship it with any career of my choice then send them the details Which I followed exactly, resulting in the packaged being updated day as Shipment on Hold since May 20 Amazon are not replying to my emails and the customer care agents keep replying by the refund will be processed once we receive it My shipping company says all the documents are being forwarded twice now

Hi,

The customer needs to contact the shipper who is handling the customs matter, any documents required will need to be submitted through them and they need to progress chase with customs if the declaration is under customs control.

Thank you.