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Posted Wed, 28 Jun 2023 11:51:42 GMT by GT1874
We’ve have had a scenario recently when EMCS is unavailable after we have started an Export entry we are aware of the fallback procedure if EMCS isn’t available prior to starting an entry and the question is after we’ve started the entry and the system goes into fallback and it isn’t possible for us to progress to the NES stage and get the vehicle despatch, is it just the same procedure, complete a C1402 fallback request, C130EX manual release and a Manual C88, the problem being there would be no NES reference or matching DUCR.MUCR reference
Posted Wed, 05 Jul 2023 14:00:52 GMT by HMRC Admin 20
Hi GT1874,

You would need to contact Excise Movement and Control System online service 0300 200 3701.
The latest updated can be found Excise movement and control system — service availability and issues

Thank you.

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