Government Gateway

I am trying to create my account to access the services. I enter name, dob and then NI number and it immediately comes up with a message saying cannot verify ID. I am quoting the NI number from my P60 Can you help ?? I am putting spaces in the NI number and tried without them.

Hi Andrew Davenport,

Online Services have given the following advice,
•    to clear their cache
•    try another browser
•    check you have entered your details
    correctly and
    in the correct format
2.    ask the customer
If this was not successful.

Check if the documents you are using are correct, if correct
select ‘get help with this page’ or 'Is this page not working properly' and report the issue with our Digital Technical Support Team (DTST)
Ig still unable to pass IV to file a tax return,

 contact the Self-Assessment helpline on 0300 200 3310, tell the helpline you have already spoken with the online service helpdesk and
were advised you cannot use the online service and need support to file a tax return outside the online journey.
Thank you.