NI credit when being paid at LEL

For the 23-24 tax year I was paid through PAYE as a director of my company at the LEL ( no NI contributions due). According to the Gov website I should receive NI credit (i.e. credit to my pension years) as if I had paid contributions. My NI record is showing not fully paid up. When I contacted the NI helpline they said since I did not pay any NI contributions I get not credit. However to quote the government website "Lower Earnings Limit (LEL): Employees do not pay National Insurance but get the benefits of paying". Can you advise how I correct this?

Hi,
If you earn above the Lower Earnings Limit, which was £123 per week for the 2023-24 tax year, and below the primary threshold, which was £242 per week, you will not be liable to pay Class 1 National Insurance contributions, but your earnings may count towards certain benefits.
You do not receive a credit, but your earnings will be taken into account for certain benefits. Please see the guidance below for further information regarding National Insurance contributions:
National Insurance rates and categories
Rates and allowances: National Insurance contributions
National Insurance classes
Thank you.
 

Could you confirm whether the earnings will contribute to state pension benefit. I.e. will show as a year of contributions?

Hi,
Please see information here:
National Insurance credits Contents
Thank you