Paid for a missing year but no confirmation email?

Hello, I paid a contribution for a missing year this week but have not had any confirmation email to acknowledge the payment. I paid from my bank and used the long reference number. When I log on, it's still showing the year as requiring the top up payment. I realise there will be loads of people paying - but should I have had an email acknowledgement? Thanks, John.

The same thing happened to me yesterday when i made an online payment using the details provided, long reference number etc. Lets hope the payment has been received! Apparently it can take 5 working days or so for online payments to show in your record. It's a bit disconcerting when you have paid quite a sum, and to have it leave your account without as much as a cheerio (aknowledgment). Steve

Just as a follow up to this. My NI contributions have been updated correctly now, I logged on again and the year I paid for is no longer showing as needing topping up. No email for confirmation of anything though, maybe that part of the system is lagging behind? I would say the whole process of finding out what was owing and making the top up was quick and easy. They just need to get the emailing bit working at the same speed.

Hi,
There is no automated confirmation of receipt, allocation of money to gaps is taking longer than normal due to the sheer volume of payments being made, if your PTA has not been updated after four weeks then please check back with the department. Actual date of payment will be used in all cases so you will not miss out due to our process taking longer than normal.
Thank you.