Hi,
The individual may set up a Personal Tax Account (PTA) which shows their National Insurance and Tax details.
To set this up please go to:
Personal tax account: sign in or set up
Or they may wish to call our National Insurance Helpline on 0300 200 3500 – you could be there with them if needed.
The National Insurance Helpline will be able to check their National Insurance account to check if their employment is recorded and if National Insurance contributions have been paid.
Thank you.