Hi Elizabeth,
If you are trying to make payments for a periods where you were outside of the UK you’ll need to complete a CF83 once we have processed it you’ll receive a response from the caseworkers and you can follow the instructions on how to make a payment from an overseas bank account on this letter. You then need to contact the future Penson centre to see if making payment will benefit your pension.
If you are making payments for a period you have lived in the UK from an overseas bank account you need to contact National Insurance to receive payment details.
You can call them on 0300 200 3500
You can use the web chat service ‘ask HMRC online’ https://www.tax.service.gov.uk/ask-hmrc/chat/national-insurance
If you can’t contact the National Insurance helpline or the Future Pension Centre, you can complete a call back request form on the gov.uk
You can complete this form if you're struggling to contact the Department for Work and Pensions (DWP) by phone to pay voluntary National Insurance Contributions.
DWP will contact you on the phone number you provide in this form to discuss payment of voluntary National Insurance contributions.
If you submit a request by the 5 April 2025 deadline, you will still be able to pay voluntary National Insurance contributions after the deadline has passed.
If you have already requested a call back, please do not send another request.
You can fill in the form following this link
Request a call back to pay voluntary National Insurance contributions