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Are there any human advisers supporting HMRC Online?

Answer
Dav Chng
Posted 24 days ago by Dav Chng
My query on national insurance is complex and cannot be dealt with an online chatbot. Whenever I request to speak to an adviser on HMRC Online I get this response "Our advisers are not available to discuss your query at the moment." Have real advisers stopped providing service on HMRC Online?
Answer
HMRC Admin 32 Response
Posted 17 days ago by HMRC Admin 32 Response
Hi,
We apologise you couldn't get through when you tried. The online services will direct you to an adviser if the digital assistant is unable to help with your query.
Thank you.

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