Backdated NI payments not showing on record

Hello I paid 3 years worth of my wife’s NI contributions in April 2023. Over a year later it is still not showing on her NI statement. Please could someone explain why this is?

Hi  The Woodster,
Your payment should have been allocated to your wife’s National Insurance account by now so may I ask that your wife calls the National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 2037010 (from overseas) and we will be able to make sure that the payment is recorded on her account and allocate it straight away.  
May I ask that your wife has details of the payment made when she calls.
If she would prefer, she may wish to write to us and provide us with details of the payment and how she would like it allocated to her National Insurance account.  
She should also include her full name, National Insurance Number and address. 
Our postal address is:
HM Revenue & Customs
PT Operations North East England
BX9 1AN
United Kingdom
Thank you.
 

Can you please help me. I paid my voluntary NI for 2022-23 in Dec 2022. The payment shows as received on my tax return, but does not show on my NI record. When will it be updated ? regards Suzi

Hi Susanne,
If you could call the National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 203 7010 (from overseas) then they will be able to check your National Insurance account and arrange for any money to be allocated.  Sorry for any inconvenience caused.
Thank you.