Variable Direct Debit to pay PAYE

I currently pay our PAYE liability by setting up a single payment each month. I use HMRC basic tools. I just read in the HMRC employer bulletin that it's possible to set up a variable direct debit so that HMRC automatically take the payment due as per the FPS. Although I have also found reference to this whilst logged into our HMRC account, I can't find out how to set this up as the system keeps taking me round and round in circles. Can anyone help with a direct link or instructions please? Thank you.

Hi,

You can see guidance here:

Pay employers' PAYE

You can set up the Direct Debit through your online account.

Thank you.

I have already read all the guidance and noted that it said that the DD can be set up through the online account but when I try to do this I just keep getting sent around in circles (as I mentioned in my post). If I try to set up a new DD, it only gives the option to set up a single payment (as if paying for a particular month). How do I set up the variable (automatic) DD?

Hi,

Please contact the employers team and we can help you set this up.

Employers: general enquiries

Thank you.

I really don't want to have to phone anyone. Making phone calls to try to do any business is very stressful for me and holding on in a queue is expensive in time and phone call cost. Why can't someone just explain on this forum? The answer would then also be here for someone else to see if they need to know.

Hi ,
 

As you have stated that the guidance isnt assisting you, it suggests there may be a more complex issue preventing you from setting this up. This would require us to investigate your account specifically, something we cannot do on the forum. If you do not wish to phone you may be able to use our webchat function which will allow you to speak to an adviser online. You can access this by visiting https://www.tax.service.gov.uk/ask-hmrc/chat/employer-enquiries . Thank you .