Errors on Employer portal and Employees Personal Tax Account

Hi, The employee details are correct and nothing has changed and RTI report is complete for all three employees. However, Employer HMRC account only includes tax and NI for employee 1 & 3 and so liability is understated. Employee 2s personal tax account shows income details for their employment and Employee 3. I have spoken to the Employers helpline who told me to speak to personal tax. Personal tax have said the information come from the employer and can't be changed. I have tried different software and also refiling. Anyone have any ideas who to talk to and how to correct it?

Hi Samantha Samuel,

Unfortunately, we are unable to resolve your enquiry via the forum.
If you are happy that you have run your payroll correctly and the figures held on your HMRC Employer PAYE account are incorrect, then you will need to
contact the Employer Helpline so the discrepancy can be investigated further.
The number to contact is 0300 200 3200.

Thank you.