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PAYE tax codes not importing onto our payroll

Cara Bartlett
Posted Tue, 11 Jun 2024 09:37:39 GMT by Cara Bartlett
About 3 weeks ago we stopped receiving tax codes onto both our payroll system and our government gateway account online. We are still receiving the generic notices through both and are able to submit the FPS and EPS for all payrolls. Has anyone else had this issue and knows how to resolve it? We have called HMRC but they have yet to get back to us with a solution and in the meantime we have employees waiting for tax code updates! Thank you
HMRC Admin 13 Response
Posted Fri, 14 Jun 2024 11:18:40 GMT by HMRC Admin 13 Response
Hi

Please call the Online Services Helpdesk on 0300 200 3600 for assistance with your issue.

Thank you

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