Another HMRC error and this time seeking swifter resolution

The problem we are about to describe has happened three times to us now this year and the remedy is an awful lot of work on our part, and, stress on the client, simply because it appears HMRC have failings in correctly setting up Paye/CIS Schemes. We registered our client as a contractor and have screenshots of the process, one we have undertaken on many occasions. Once again, its seems the HMRC operator has failed to read the information correctly and has set up an employer scheme as opposed that of a contractor. Not only can we not prepare verifications as a result, let alone make monthly returns, but now we are expected to seek authority as an employer and in the meantime our client will doubtless receive fines for late submissions which we will later be requested to write in and appeal. This has been the case in the past and quite frankly its time HMRC either made it easier to correct this problem or we shall charge client for our time and seek compensation from HMRC. We are hopeful that having read this thread that someone reaches out and offers to correct the problem for us Look forward to hearing from you

Hi ,
 

I'm sorry for the issues you and your clients have experienced. I cannot comment on specific cases on this forum however if you contact us on 0300 200 3200 we can look into resolving any outstanding issues, this is due to the fact we would need to access the actual schemes to investigate . Thank you .

Thank you. Please however noet that from previous experience and as stated during the very long 'hold' process, we are advised that help cannot be offered without authorisation being in place. Are you suggesting that the employers helpline will actually take the call and assist in the absence of authority Thanks for your time

Hi ,
 

If you are referring to authority to act on your clients behalf then you may need to complete 64-8 to act on their behalf. This is unfortunately a legal requirement. Thank you .

I am perfectly aware that this is a legal requirement and here lies the problem created by HMRC. We are seeking authority for CIS as clearly stated however misenterpreted upon the application, for which we hold all screenshots. The option to select authority for CIS is unavailable yet it is for Paye, hence, we know that the HMRC operative has made this mistake once again. Your advice to therefore call the employers helpline is therefore quite useless if we must hold authority. I was hoping for a direct route to resolution through this forum.

Hi,
As this is relating to a specific record we cannot make any fixes through the forum.
You will need to call HMRC.
We may be able to go through security with yourselves and make the nessesery changes to the record, but without accessing the scheme we cannot fix the error.
Thank you.