How long to process a DT claim?

Hi HMRC Community I am a resident in Spain since 2016 and under the Double Taxation agreement, my UK pensions have a tax code NT. Last year I started drawing up a new UK pension but it has a non NT tax code. I was advised by HMRC to submit a DT form for the new pension. The completed DT form plus Spanish Resident certificate and relevant payslips, were posted to BX9 1AS in September 2023. My Personal Tax Account in the HMRC app shows the document as “Received 27/09/2023”. Today – 24 January 2024, I have yet to receive a reply. I’ve been calling HMRC on +44 135 435 9022 but to no avail. Yesterday, I was cut-off after 25 minutes and now I’m on wait for 1hr 20 mins … so far! How long does HMRC to process a DT claim? Do I need to submit it again? Any advice would be much appreciated. Regards 

Hi Eddy S ,
We do have a backlog at present and as you have confirmed HMRC have received your claim.
You should have a reply by end of February. there is no need to resubmit.
Thank you. 

It is two months since I received the reply to my DT query... and still no news about my DT claim. I managed to contact HMRC by phone and I was assured that that it would be resolved by mid-February. At the beginning of March I contacted HMRC via the chat line and was told '...waiting for a technician to look at it for you ...Someone should contact you when this is completed'. HMRC received the requested documentation in 27-September-2023 AND NO reply after 6 months. I'm at lost what to do next... Shall I submit the claim papers again? Shall I add a recurring activity to my agenda to contact HMRC ? Shall I initiate an official complaint process against HMRC? Or .... Please advise Thanks

Hi,

We advise to contact us so we can access your account and check progress.

Non-UK residents: Income Tax and Capital Gains

Thank you.

I submitted a DT form and HMRC received this In mid August. I have been told today end of Sept that I will receive a response in Mid Feb 2025. I cannot understand why this would take so long.? From the correspondence to other users on this forum going back years this seems to be the permanent situation. An nothing be done to improve this situation?