Eddy S

It is two months since I received the reply to my DT query... and still no news about my DT claim. I managed to contact HMRC by phone and I was assured that that it would be resolved by mid-February. At the beginning of March I contacted HMRC via the chat line and was told '...waiting for a technician to look at it for you ...Someone should contact you when this is completed'. HMRC received the requested documentation in 27-September-2023 AND NO reply after 6 months. I'm at lost what to do next... Shall I submit the claim papers again? Shall I add a recurring activity to my agenda to contact HMRC ? Shall I initiate an official complaint process against HMRC? Or .... Please advise Thanks

Hi HMRC Community I am a resident in Spain since 2016 and under the Double Taxation agreement, my UK pensions have a tax code NT. Last year I started drawing up a new UK pension but it has a non NT tax code. I was advised by HMRC to submit a DT form for the new pension. The completed DT form plus Spanish Resident certificate and relevant payslips, were posted to BX9 1AS in September 2023. My Personal Tax Account in the HMRC app shows the document as “Received 27/09/2023”. Today – 24 January 2024, I have yet to receive a reply. I’ve been calling HMRC on +44 135 435 9022 but to no avail. Yesterday, I was cut-off after 25 minutes and now I’m on wait for 1hr 20 mins … so far! How long does HMRC to process a DT claim? Do I need to submit it again? Any advice would be much appreciated. Regards 

Hi, BX9 1AS is an artificial post code and it is not on the Royal Mail database. Letters received at BX19 1AS are opened, scanned and distributed to other HRMC offices. Gov.uk website says that for couriers a physical address should be used. Check https://www.gov.uk/government/organisations/hm-revenue-customs/contact/couriers Hope it helps