Pay record not showing in Government Gateway account

An employee of mine has come to me and said that her pay record is not showing in her Government Gateway account since she joined us in May - we have been submitting weekly RTI submissions and my records show for my pay - we have had tax code changes for her numerous times since she started - have checked that her NI number is correct at both ends and on submissions and do not know what I can do now as the employer - a ny suggestions would be welcome It's come to light as she claims childcare funds and has to send physical payslips in eevry time she is claiming.

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