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Posted about a year ago by tuxian
When I login with my Gateway ID it calls me on my home phone with a 6-digit code which I then enter online to verify the login. Once logged in I can change the email address and password associated with the Gateway ID. But how do I change the phone number (or add a mobile number) so that I can a login with my Gateway ID whether I am at home or away from home. It doesn't seem to offer that as an option, or am I missing something?
Posted about a year ago by HMRC Admin 5 Response
Hi 

If you are unable to self serve online to change your number you will need to contact my colleagues on the online helpdesk Technical support with HMRC online services

Thank you
Posted 12 days ago by nickmc92 Mcstravick
I am having the same issue. This is absolutely unacceptable. Surely we need to apply some common sense and use an alternative method. This is so time consuming and stressful. Has anybody found a solution to this yet?!

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