Income tax refund following termination payment

Hi. I submitted a P50 form for an income tax refund on a termination payment online on 2 October 2023. The website says the application would be completed by end of October. My HMRC account says it has completed. I have had no contact from HMRC. I have tried to phone for an update but the phone system says it won’t be completed until March 2024. Please can you let me know when I will receive a response. Is there a way to get through the phone system and speak to a human. Many thanks.

Hi Anne-Lise McDonald,
If the P50 repayment claim is for the current tax year 2023/24 and submitted online 4 October the current timescale for a reply is up to 4 December. If the repayment claim was for a previous tax year then you would need to contact HMRC to review.
Income Tax: general enquiries
Thank you.