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Posted Wed, 23 Aug 2023 09:20:49 GMT by Gerry More
As there's no forum for Technical issues, and I am an employee, I'll ask here. Every time I try to log in to the system, I am getting refused and locked out. Name: Correct DOB: Correct. NI Number: Correct. Gateway ID: Correct. Your system STILL keeps saying my details are wrong. Why is this? Please don't reply with the stock "you cannot use this service" I am a UK citizen, born here, never worked outside the UK. Surely, I have the same right of access as everyone else? If not, then surely, that would be discrimination? If banks can use standard Two Factor Authentication, why cant HMRC? Why do I have to jump through hoops of flames, just to get burned and not get to where I need to go?
Posted Wed, 30 Aug 2023 10:43:30 GMT by HMRC Admin 25
Hi Gerry More,
If your details are correct and still can't get access.
You need to report this at the bottom of the page where you are informed the details aren't correct.
This will then be sent to our Digital Support Team.
You can contact our Online help team here:
Technical support with HMRC online services
Thank you. 

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