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we have found your personal tax account under a different government gateway user id

Answer
Jo
Posted Mon, 16 Dec 2024 10:41:05 GMT by Jo
I’ve been trying to log in to my HMRC account but keep encountering this message as the title. I’ve been calling the HMRC hotline since July 2024, but the issue is still unresolved. They initially told me it would take 4–6 weeks, but every time I follow up, they just say they’re busy. It’s getting quite frustrating. Is there any way to resolve this?
Answer
HMRC Admin 19 Response
Posted Wed, 18 Dec 2024 09:09:30 GMT by HMRC Admin 19 Response
Hi,
You will need to contact our online services team for advice.
Technical support with HMRC online services
Thank you.

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