Self-Assessment Tile is Not Visible on My Personal Tax Account

Hello, I received my UTR last year and I filed my tax return for 2021-2022 through an accountant. I am not sure if the accountant filed the paper return or online. Until that point, I did not create a personal tax account or had a government gateway ID. I created both in June 2023. Now, when I login to HMRC, I do not see Self Assessment tile on my personal tax account. I've tried many times to fill in an online form by following a link which was meant to register for self-assessment if you are NOT self employed (as I work full time for my employer and my tax is deducted through PAYE). Initially my form submission were rejected citing reason that address do not match and that I should match it exactly with what I have on my personal account. I've attempted that many times but with no luck, I received a letter from HMRC to file my tax return even though my taxes are deducted through PAYE and I have no other income source. How can I get the "Self-Assessment" tile on my personal tax account? Thanks!

I'd like to know what HMRC come back in relation to this as I have exactly the same issue where we have historically submitted self assessments via paper submissions yet whilst the self assessment tile is available for my husband's account, it's not on my own account. There doesn't seem to be anywhere to request that you should have the self assessment tile added to the gateway which is so frustrating.

Hi Nitin Patney,

The Self Assessment tile will be shown on your personal tax account linked to your Self Assessment.
If not shown on your personal tax account you may have more than one account set up.
If you contact our Online Helpdesk to review. Technical support with HMRC online services they should be able to help.

Thank you.

Hi,

The Self Assessment tile will be shown on your personal tax account linked to your Self Assessment. If not shown on your personal tax account you may have more than one account set up.

You will need to contact our Online Helpdesk to review.

Technical support with HMRC online services

Thank you.

I am also facing the same issue. I created an account in 2020 but didn't need to file self assessment for last 3 years, hence the user ID got deleted automatically. Now when I needed to file self assessment, I created a new account but the tile for self assessment is not visible. I tried reaching the customer care number, and the the technical services link mentioned, but to no avail. Please suggest.

Hi Nirlipta Panda,
If your Self Assessment is linked to your original government gateway ID then you will need to contact our online helpdesk for assistance in how to access if unable to self serve lost user ID online:
Technical support with HMRC online services 
Thank you. 
 

Hi, have you found the fix to resolve this issue? I'm also facing the same issue and looking for help.

Hi RasikaSharma29,
If you are registered for Self Assessment and have your UTR, but cannot see the Self Assessment tile on your Personal Tax Account, you may still need to add Self Assessment funtionality to your Personal Tax Account.
To do this, please go to:
File your Self Assessment tax return online
Thank you.