bank repayment pending + additional security checks

I am owed a repayment and my account says 'bank repayment pending'. I have had to call a few times to take care of other S/A matters and each time I have been given a conflicting update on where the repayment is up to: 1. The BACS repayment was set to Monday 15 April and would clear within 3 days 2. A few days later I was advised that my repayment had been stopped for additional security checks 3. A fews after that I was advised that the additional security checks were not evident on my account after all and that the repayment would take up to 10 working days from the date it was taken into the system 10 April so I could expect it by midnight 24 April. Questions: 1. Does my account reflect whether the repayment has been stopped for additional security checks? 2. Or, can I rely on "bank repayment pending" as accurate information and that it is simply in the 10 day payout queue? Also: Why do your agents have different information? Do they all have access to the same level of info on an account? This is confusing and stressful and increases the amount of calls I will make to the helpline which is the precise opposite of what you want.

Hi,

If the repayment is pending and not issued within 10 working days then the repayment will have been selected for security checks. If still pending on your account you will need to contact woue Self Assessment team to review:

Self Assessment: general enquiries

Thank you.

Hi ive been waiting since 7th may for my tax return. I finally found out after months off being fobbed off that in july they are doing security checks. I sent all info HMRC required and finally on 1st October i received a letter saying thankyou for providing evidence an my payment will be with me in 10 days……. Its now 18th an i haven’t received nothing, so i called today (another 40min wait) to be tolled they are doing a 2nd round of security checks to check the checks there last team done, seriously?! its an absolute disgrace! Doing this to a average joe tradesman! Moving goal posts with no accountability! If this was other way round id be getting fined by you. How can HMRC send out a letter saying passed all checks an going to pay an then do a u- turn an not even tell me. Its a disgrace.