Tailor Error

It is not allowing me to complete the Tailor Your Return section because a Tailor Error comes up after I try to enter save and continue. So this section remains ''Not Entered'' I have tried deleting my entire tax return and starting from the beginning but the same error happens when I complete the Tailor Your Return section. I have also tried using different browsers. It seems nothing can be done. What else can I try?

Hi,

It could be an incorrect value you're inputting, or there may be information on your record that contradicts how you're trying to tailor your return. We should be able to confirm that for you, to allow you to go ahead and complete your return. If you contact our self assessment team, we can talk you through how to tailor your return.

Self Assessment: general enquiries

Thank you.

Hi, i have spoke to online support and they helped me fix it. I was clicking 'no' under the first question about being employed/ a director ect. But i needed to click yes (i left my employment in march before the tax year but had a paycheck come through on the april start of the tax year whic caused the confusion). Once i clicked yes i filled out the place of employment and then i could state my self employment in the next question. Then it let me save and continue. It was a mixture of the system and me getting confused, hope this helps