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Posted Mon, 04 Mar 2024 12:18:14 GMT by pwake55
I live in Nl, I posted form R43 in Oct 2023, confirmed by HMRC received and being processed, I live abroad andd paid uk tax on pensions, trying now for 4 months to get a response to my R43 request for refund, wait often 40+ mins on the phone no one answers, live chat say call the support number. how can I get an upgate, nothing shows on my Gov Gatway account on any progress.
Posted Wed, 06 Mar 2024 11:48:54 GMT by HMRC Admin 19

Unfortunately, we do have a large backlog and as we will need to access your record to provide an update, you will need to contact our Income Tax team:

Income Tax: general enquiries

Thank you.
Posted Wed, 06 Mar 2024 12:23:57 GMT by pwake55
ok, but I have tried multiple times to get through to someone, waiting 30, 40, 50 mins in the phone. I chat I get told to call the help line, its impossible to get a status update
Posted Thu, 21 Mar 2024 14:08:49 GMT by pwake55
Called today, waited 45mins to speak to someone at 16p a minute! - to be told yes we have your R43 form from Oct 2023 but it is still waiting to be processed by the techncians, 4 month later! cannot tell you anything else or a timeline, pointless.

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