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Can't carry out self assessment online although I got UTR number

Answer
KF
Posted Fri, 08 Nov 2024 00:04:37 GMT by KF
I feel frustrated with HMRC. After I got UTR number, I can't continue self assessment submission via online account or HMRC app. I did contact Self Assessment: general enquiries, they said they can't do anything and then asked me to contact Technical Service Hotline. When I contacted technical service hotline, they told the same thing and asked me to contact Online Support. I followed his instruction to contact Online Support and try to ask them to investigation by giving my situation. However, they gave me the answer which is totally irrelevant. Could you advise who can help to address my issue? I just want to carry out self assessment submission via online.
Answer
HMRC Admin 17 Response
Posted Tue, 12 Nov 2024 14:36:50 GMT by HMRC Admin 17 Response

Hi ,
 
I am sorry you are having issues filing your tax return online.

For assistance please contact our online helpdesk :

Technical support with HMRC online services   . 

Thank you  .

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