KF

I feel frustrated with HMRC. After I got UTR number, I can't continue self assessment submission via online account or HMRC app. I did contact Self Assessment: general enquiries, they said they can't do anything and then asked me to contact Technical Service Hotline. When I contacted technical service hotline, they told the same thing and asked me to contact Online Support. I followed his instruction to contact Online Support and try to ask them to investigation by giving my situation. However, they gave me the answer which is totally irrelevant. Could you advise who can help to address my issue? I just want to carry out self assessment submission via online.

Hi HMRC Admin, I’ve read the notes for SA109 and RDRM12160. I moved to the UK on 10 May 2023 and then stayed in temporary accommodation while I was finding a property to rent. I started my tenancy agreement on 5 July 2023 and started my first job in Feb 2024. (Unemployed from 6 April 2023 to Jan 2024) In Box 3, I believe I shall meet Case 4 conditions as (1) I’m non-UK resident for 2022-23, (2) I started to have my only home in the UK during tax year 2023-24, (3) I had no UK ties from 6 April 2023 to 4 July 2023. In the notes, I should put the above information into ‘Any other information’ in SA109. My questions are: (1) Am I correct on my interpretation? (2) Do I need to submit my tenancy agreement and/or other documents to support? (This is not mentioned in the notes) (3) Shall my overseas part of the tax year will end on 4 July 2023? Thank you so much.