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Posted Fri, 12 Jul 2024 08:26:44 GMT by PeterRabbit
Hello, I'm trying to speak to a human being about self-assessment through the HMRC chat tool (https://www.tax.service.gov.uk/ask-hmrc/chat/self-assessment). This morning I'm being told "Our advisers are not available to discuss your query at the moment". I don't see any indication of the hours when advisors should be available on the web pages - when is this chat manned?
Posted Tue, 16 Jul 2024 10:56:47 GMT by HMRC Admin 21 Response
Hi PeterRabbit,
I am sorry to hear that you have not been able to talk to anyone on our Webchat service yet. While advisors may not be immediately available when we experience high volumes of customer contact, our webchat service is manned between 8am and 8pm.
Thank you.

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