Not able to confirm my identity

I am trying to setup my personal tax account where I have to confirm my identity before i can get into my account . I have been trying from months now to use my BRP or even my provisional license to confirm my identity but i am not able to get thorough the process. I have called HMRC a lot of times and I have been advised that i cannot confirm my identity online and they can't do anything about it . I have been employed and being taxed on monthly basis and i want to make some changes with my account. Please let me know how to resolve this issue as i am stuck

Hi harjyotsingh,
If you are entering the correct information but not allowing you to verify then you will need to contact our online helpdesk for assistance.
Technical support with HMRC online services
Thank you.  

Actually i apply my NI no. two times . first time goes to wrong address and 2 nd time when i am apply i get this one but this will not show on hrmc app .The hrmc app does not proove my identity .Then, what i will do i am so worried about this. please help me in this situation. thank you

Hi KAJAL,
To give you the best advice and resolve your issue, contact our online services team, by webchat or phone, via Technical support with HMRC online services
Thank you.