Hi Vladimir,
All our forums are monitored for quality control purposes and our advisors always try to respond in accordance with our advertised terms and conditions. As explained in previous responses, this forum is for general queries only, it is intended to help customers self-serve. If you are unable to find the information you need on the links provided, you have the option of calling our helpline, or you may with to consider engaging the services of a tax professional.
If you would like to make a complaint, you can do so here:
Complain about HMRC
Thank you.