Child benefits stolen

I’ve had the same bank account for 10 years, yet in the last 6 months my bank details multiple times with whoever owns this new account receiving my child benefits instead. I’ve now had my child benefit account suspended until an investigation is complete. This could potentially take months which is putting me in financial hardship. Please can I have a contact detail for someone that can help, I’ve spoken to your cb lines and they can’t do anything but escalate it and hope it’s solved

Hi,

Please contact the Child Benefit Office for advice.

Child Benefit: general enquiries

Thank you.