VAT repayment delay

My client's online VAT account is showing that HMRC has processed repayments to him and that these should reach his account within 3 working days. This was on 26 February 2024 and no repayments have been received. The online account also states that the repayment history will disappear after 60 days. I have read threads suggesting that it sometimes takes HMRC months to repay. This is unacceptable and also concerning if the online account is showing repayments having been made. Is the online account for VAT repayment information incorrect? Who can be contacted to resolve this as my client is in cash flow difficulties as a result of this delay with repayments.

Hi,

Please contact our VAT team so that we can look at the account and investigate and progress chase the repayment returns.

Thank you.

Hi there, I have a similar situation, can this be progressed online or do I need to phone the helpline? Thank you.

Hi,

Please contact our VAT team so that we can progress your repayment claim.

VAT: general enquiries

Thank you