Desmond High
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RE: VAT repayment delay
We file an annual VAT Return and have overpaid (not significantly) on the instalments in the year recently finished. That happened once before and a repayment made within days of filing. I expected similar this time around. The VAT return details shows HMRC owes us money but no repayment shown as being in progress (although the online account says it would expect to be shown 24 hours after filing the return). I gave it 3 weeks and rang the help line yesterday (45 minute wait) and was told, in effect, that it needed us to contact HMRC to trigger the refund. The agent said he would initiate the repayment. 24 hours later nothing is showing as being in progress. This, frankly, is a disgrace if that is now HMRC's policy and the trader has to chase HMRC. Maybe someone from HMRC could comment. Has anyone experienced similar?