USA company asking for VAT Exc invoicing

I am a small UK company, VAT registered in the UK. A company I am working with has asked me for VAT Exc invoicing, as they’re being billed out of their US office rather than their UK office. My sage accounting software doesn’t even let me exclude VAT off my quote (so I’d have to just send a word doc quote) and I’m assuming it’s not possible to not charge UK VAT to them even though they are US based and therefore not UK VAT registered?

Rosina It depends on what it is you are selling to the USA customer. You've not stated what it is you have supplied. It is probably an outside the scope of VAT supply, but I'd use T0 (zero rate) that way Sage will allow you to produce an invoice and also populate the VAT return correctly (Box 6 sales excl. VAT) and Nil in Box 1 (output tax due on sales). If you are supplying land or where performed services, then the VAT could be standard rated and your invoice is correct.

Hi Rosina Pullan,

Whether you charge VAT is determined by the Place of Supply Rules 
Please see the guidance below:
6. The place of supply rules for services
If your customer has offices in different countries then for Place of Supply purposes it is important to establish which office is most closely connected to the supply you are making to them.
Please see the guidance below:
4. Establishment most closely concerned with the supply"

Thank you.