Hi,
Apologies for the problems you are having.If you have had a late payment penalty for VAT then the penalty, VAT period, amount and reference should always show on our system..
If this is a VAT payment and you need to make the payment in the next couple of days then make the payment to the VAT bank account and quote your VAT number as the reference on the payment.This will then be allocated against your VAT account:
Pay your VAT bill
Thank you.