KYLE COOK

Hi, I have received a vat penalty a 2 weeks ago, in regards to unpaid Vat I do have a investigator however, the penalty does not mention any XXW number, i have contacted HMRC several times by phone over the weeks, and every time no one knows anything, either place me on hold for another department or play the thank you for calling hmrc and call ends, or just cut me off. I have wasted hours calling up over 10 times, and spoke to around 20+ people, I have also contacted the investigator at hmrc who didnt reply for a week, then said he will contact me back, but nothing yet the penalty is due in two days, any ideas what reference number I should put or someone that actually knows something at hmrc who can help advise this number, its like they dont want you to pay them as no one can help or has any interest in finding someone who knows thanks