VAT Repayment - Account isn't clear

Hi, Can you please confirm how I can speak to someone with regards to a VAT repayment. The phone number simply cuts off. The account statement isn't clear as to how much is due back and the adjustment was made on the 21st August. Thanks

Hi Antoinette Le Peuple,
We are sorry to hear you are having problems reaching us.
Please see the options below for contacting us:
VAT: general enquiries
Thank you. 

 

I have used these contact details and these are the numbers I get the issues on,

Hi Antoinette,
If you are having problems getting through to us by telephone then please use the webchat service:
VAT: general enquiries
Please select the option 'Ask HMRC online
Thank you. 

I did that - it said there was no one online to help so the bot is pretty pointless. Thanks for replying though