VAT Payment not showing under payment history

Hi, we have made a few payments towards a newly registered VAT number and did include VAT number on information for beneficiary on payment. However the payments made are not showing under Government Gateway portal - VAT payment history. I have tried to phone HMRC yesterday and today for over 16 times. But every time after I went through automated security questions, I was told I will be in a queue to speak to an advisor. However my calls got hanged up from HMRC side after a few seconds. and this happened every single time! Can you please suggest a solution as it seems there is no way I can get through the call and actually speak to someone? Best Regards Zheting

Double check to make sure you are using the correct payment details for HMRC. There are different payment details depending on if you are making payment from a UK or non-UK bank account. Also, HMRC have a different bank account for other taxes such as payroll and corporation tax, so make sure you only use the details below for VAT payments. https://www.gov.uk/pay-vat/bank-details Use the following bank details for HMRC: Sort code - 08 32 00 Account number - 11963155 Account name - HMRC VAT Overseas payments To pay from an overseas bank account, use the following bank details for HMRC: Account number (IBAN) - GB36BARC20051773152391 Bank identifier code (BIC) - BARCGB22 Account name - HMRC VAT

If your payments are not showing, you could try debt management on 0300 200 3887. Whilst debt management are usually the team to talk to when you have difficulty paying your VAT or have outstanding VAT liabilities owed to HMRC, they may be able to assist because if your payments are not being recognised on the system, then in HMRC's eyes, you are not paying your VAT and so this does make it a debt management issue.

Hi Zheting Zhang,
We will need to speak to you so that we can investigate this payment and possibly put a trace on it.
The lines are busy, however if you call us on 0300 200 3700 when the helpline opens at 8 then you should be able to speak to an advisor.
Thank you.
 

Hi, The payment reference and accounts used were correct. I have checked Government gateway payment history again, HMRC recognized all three payments as one payment on the day we have submitted the return (just in the last couple of days). I would have expected to see three separate payments under payment history based on previous experience. We will monitor the Government gateway payment history for the next few payments and reach out again if needed. thank you both for your help. Best Regards Zheting