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Posted Wed, 29 May 2024 22:01:18 GMT by Diana1980
Hello, I am writing to seek immediate assistance regarding an issue with our VAT registration. We applied for a UK VAT number for our Limited company, but the number was incorrectly issued under the company director's name, as if for a sole trader rather than for the Limited company. The VAT General Helpline indicated that they could not assist with this matter. Despite reaching out to the VAT Registration Team via email three times over the past two months, I have received no response. Could you please direct me to the appropriate HMRC team that can resolve this issue? Additionally, any specific contact details for this team would be greatly appreciated. Thank you for your attention to this urgent matter.
Posted Tue, 04 Jun 2024 08:19:35 GMT by HMRC Admin 19 Response
Hi,

We are sorry that this error has occured. Please contact our VAT team so we can complete an urgent referral over to our registration team to resolve.

Thank you.
Posted Tue, 04 Jun 2024 08:59:11 GMT by Diana1980
Hello, Thank you for your response. Do you mind to advise how to contact VAT team? It will be great if you can provide any email or telephone number. I've rang VAT helpline many times on this number: 0300 200 3701, but I've been told that they can't help with the issue. Thanks again for your support. Best Regards,
Posted Tue, 04 Jun 2024 15:35:17 GMT by jmartin2938 martin
hi i have good luck with this email vrs.newregistrations@hmrc.go.uk also others emails here: https://www.gov.uk/government/organisations/hm-revenue-customs/contact/vat-registration-applications-exceptions-and-changes
Posted Wed, 05 Jun 2024 13:52:05 GMT by Diana1980
Thank you for sharing the useful information. Appreciate it. @jmartin2938 martin
Posted Wed, 05 Jun 2024 17:38:17 GMT by HMRC Admin 20 Response
Hi.
The main VAT helpline is 0300 200 3700 and once security questions have been passed they should be able to check the details we have registered for a
business and advise how to correct if anything is wrong.
The number ending 3701 is for online issues such as problems logging into an online account.
The VAT registration team's email address is vrs.newregistrations@hmrc.gov.uk
Thank you.

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